Get help.

Start with the details.

For new questions and work order requests, send a support request and include as much detail as possible about the computer, network, or device involved.

Before you call

• Note the exact error message if one appears.
• Keep the affected computer or device powered on when possible.
• Share whether the issue affects one device, several devices, or the whole network.
• Let the team know if this is urgent or stopping work.